Shipping & Returns

Processing Time

All orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery

We offer the following shipping options within the United States:

• Standard Shipping (5–7 business days) — $5.95
• Expedited Shipping (2–3 business days) — $12.95
• Free Standard Shipping on orders over $75

Delivery times are estimates and may vary based on your location and carrier conditions. We currently ship within the contiguous United States.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier’s website to monitor your delivery status.

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Candles that have been lit or products that have been opened or used are not eligible for return.

How to Initiate a Return

To start a return, please email us at support@valarislabel.store with your order number and reason for the return. We will provide you with return shipping instructions and a return authorization number.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

ValarisLabs LLC
15825 N 71st St, Unit 434, Scottsdale, AZ 85254
support@valarislabel.store