Frequently Asked Questions
Find answers to our most commonly asked questions below. If you do not see what you are looking for, please reach out to our support team at support@valarislabel.store.
What are your candles made of?
All Valaris Label candles are hand-poured using premium soy wax sourced from American-grown soybeans. We use fine fragrance oils that are phthalate-free and lead-free cotton wicks to ensure a clean, even burn. Our formulations are free of paraffin, synthetic dyes, and harmful additives. We believe in transparency and quality, so every ingredient is chosen with your health and the environment in mind.
How long do your candles burn?
Burn times vary by candle size. Our standard 8 oz candles provide approximately 40 to 50 hours of burn time, while our larger 12 oz candles offer up to 70 hours. Actual burn time depends on factors such as wick trimming, burn session length, and environmental conditions like drafts or altitude. Following our care tips will help you get the most out of every candle.
How should I care for my candle to get the best performance?
For the best experience with your Valaris Label candle, we recommend the following care tips:
- Trim the wick to approximately one-quarter inch before each lighting. This prevents soot buildup and promotes an even flame.
- Allow a full melt pool on the first burn. Let the candle burn long enough for the wax to melt across the entire surface (usually two to three hours). This prevents tunneling and ensures even wax consumption.
- Avoid burning for more than four hours at a time. Extinguish the candle, let it cool, trim the wick, and relight when ready.
- Keep the candle away from drafts, vents, and fans, which can cause uneven burning and excessive smoke.
- Discontinue use when approximately half an inch of wax remains at the bottom of the vessel.
Are your products eco-friendly and sustainable?
Sustainability is a core value at Valaris Label. Our soy wax is a renewable, biodegradable resource. We use phthalate-free fragrance oils, lead-free wicks, and recyclable or reusable packaging materials. Our shipping boxes are made from recycled cardboard, and we use minimal plastic in our packaging process. We are continually looking for ways to reduce our environmental footprint and welcome suggestions from our customers.
How long does shipping take?
Orders are processed within one to three business days. Standard domestic shipping within the contiguous United States typically takes five to seven business days after dispatch. Expedited shipping options (two to three business days) are available at checkout for an additional fee. During peak seasons and holiday periods, processing and delivery times may be slightly longer. You will receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders of $75 or more within the contiguous United States. Orders to Alaska, Hawaii, and U.S. territories may incur additional shipping charges. Free shipping promotions cannot be combined with other discount codes unless otherwise stated.
Do you ship internationally?
At this time, Valaris Label ships exclusively within the United States, including Alaska, Hawaii, and U.S. territories. We are working to expand our shipping to Canada and select international destinations in the near future. Sign up for our newsletter to be the first to know when international shipping becomes available.
What is your return policy?
We accept returns on unused, unopened products in their original packaging within 30 days of the delivery date. Candles that have been lit, diffusers that have been opened, and room sprays with broken seals are not eligible for return. To initiate a return, email us at support@valarislabel.store with your order number and reason for the return. Full details are available on our Return & Refund Policy page.
Can I send your products as gifts?
Absolutely! Our products make wonderful gifts for any occasion. We offer beautifully packaged gift sets that are ready to give. During checkout, you can ship your order directly to the recipient and include a personalized gift message. We do not include pricing information on packing slips for orders marked as gifts. For corporate gifting or large orders, please contact us at support@valarislabel.store for custom options and volume pricing.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for qualified retailers, boutiques, spas, hotels, and interior designers. Minimum order quantities apply. If you are interested in carrying Valaris Label in your store or property, please email us at support@valarislabel.store with the subject line “Wholesale Inquiry.” Include details about your business, the types of products you are interested in, and your estimated order volume. We will follow up within two to three business days with our wholesale catalog and pricing.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal, Apple Pay, and Google Pay at checkout. All transactions are processed securely using industry-standard SSL encryption. We do not store your credit card information on our servers.
How do I choose the right scent?
Choosing the right scent is a personal experience, and we are here to help. Each product page on our website includes detailed scent descriptions with top, middle, and base notes so you know exactly what to expect. If you are new to Valaris Label, we recommend starting with one of our curated sample sets, which let you explore several fragrances at a great value. Our collection includes a range of scent families — from warm and woody to fresh and floral — all inspired by the beauty of the desert Southwest. If you need a personal recommendation, our team is happy to help via email.
Are your candles safe to burn around pets?
Our candles are made with soy wax and phthalate-free fragrance oils, which are generally considered safer than paraffin-based candles. However, we recommend burning candles in a well-ventilated area and keeping them out of reach of pets. Some pets, particularly birds, may be sensitive to airborne fragrances. If you have specific concerns about your pet, we recommend consulting your veterinarian. As an alternative, our reed diffusers provide a flameless fragrance option that may be a better fit for homes with curious pets or small children.
Can I reuse or recycle the candle vessel after the wax is gone?
Yes! We design our vessels with reuse in mind. Once your candle has burned down, you can remove any remaining wax by placing the vessel in warm water or gently using a butter knife. Clean the inside with soap and warm water, and the vessel is ready for a second life as a planter, pen holder, makeup brush cup, or decorative accent. Our vessels are made from materials that are also recyclable in most curbside recycling programs — just be sure to remove the wick clip before recycling.