Returns & Refund Policy
Effective Date: November 2026
Returns
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. The customer is responsible for return shipping costs.
How to Return
Email support@valarislabel.store with your order number and reason for return. We will provide a return shipping address and instructions.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery at support@valarislabel.store with photos of the damage. We will send a replacement at no cost.
Non-Returnable Items
- Wax melts (due to fragrance exposure upon opening)
- Sale items
- Gift cards
Exchanges
We offer exchanges for items that arrive wrong or damaged. Contact us and we will arrange the exchange.
ValarisLabs LLC
15825 N 71st Unit 434, Scottsdale, AZ 85254